If your rights have not been met
1. You should talk to the person you are dealing with in the government agency about the problem. Usually the problem can be fixed that way.
2. If you are still not satisfied, you can ask the staff to tell you how to make a complaint to the agency. They can arrange interpreters or other assistance if required. You can ask someone you trust to support you.
3. If you are still not satisfied after the complaint has been looked at by the government agency, or are concerned about doing this, you can contact Victims Services. It is Victims Services' job to help you with your complaint and tell you what can be done about it.
For further information about making a complaint under the Charter, please read the information sheet Making a complaint under the Charter of Victims Rights (pdf 163Kb)
You can make a complaint by telephoning the Victims Access Line, or you can submit a written complaint to Victims Services electronically or by sending a form by post or fax.
If you are not sure if your complaint refers to a Charter issue look at the Charter rights and if you are still not sure call Victims Services